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SA Smarter Homes

Metering and Data SA Smarter Homes

SA Smarter Homes

SA Smarter Homes

As part of SA Smarter Homes, the South Australian Government announced a series of new regulations that apply to solar installations from September 28th 2020. The regulations require a customer to appoint an approved Relevant Agent when installing a Solar system. The Relevant Agent’s role is to manage requests from Authorised Parties in South Australia.

PLUS ES is registered as a Relevant Agent that can be nominated and appointed by an owner or operator of an electricity-generating plant. The technology provided by PLUS ES as a Relevant Agent will support the capability of being remotely disconnected from and reconnected to a distribution network.

From 01 July 2023, PLUS ES, as a Relevant Agent, will not be able to support the capability of being export limited as per the Dynamic Export Requirements introduced by the South Australian Government.Customers electing PLUS ES as the Relevant Agent must download the form below and return the form to SASmarterHomes@pluses.com.au to initiate the agreement directly with PLUS ES.

Download Customer Agreement (PDF)

Have you already nominated SA Power Networks (SAPN)?

You may have elected to nominate SA Power Networks (SAPN) as the Relevant Agent, with PLUS ES as a Technology Partner for your site. In this case, contact SAPN regarding the Relevant Agent role in the first instance. Contact PLUS ES via SASmarterHomes@pluses.com.au with any queries about the technology solution via your electricity meter. The following link will allow you to nominate SAPN as the Relevant Agent – SAPN Relevant Agent Form

SAPN Relevant Agent Form

Frequently Asked Questions

Why is PLUS ES doing this work?

PLUS ES is supporting the SA regulations with regard to new and upgraded solar installations. PLUS ES use the technology of the installed advanced meter to meet the obligations of a Relevant Agent (RA) to remotely disconnect (and later reconnect) rooftop solar output in a power system emergency and as a Technology Partner to an RA where the RA is SA Power Networks. Please note that PLUS ES will be unable to become an RA where the customer has chosen Flexible export control through an inverter.

What do we do with a 3-phase meter or 3-phase solar installation?

PLUS ES can continue to be the metering provider. There is not an obligation on the Metering Provider to switch a 3 Phase site. The customer will need to nominate the Solar Manufacturer as the Relevant Agent or as the Technology Partner to SAPN.

Would the customer’s access to an internet service have any impact on my nomination of Relevant Agent (RA)?

Yes. Where the customer has access to an internet service and is willing to share that access to their inverters that have the ability to share data via the internet, the customer should nominate an RA whose technology can support the capability of being export limited as per the Dynamic Export Requirements introduced by the South Australian Government from July 1st 2023.
Where the customer doesn’t have access to an internet service or is not willing to share that access, the customer can nominate PLUS ES as the RA, as our metering technology enables us to remotely disconnect/reconnect the Solar Unit without reliance on the customer's internet connection. Thereby, PLUS ES can meet the requirements of disconnection (later reconnect) on your behalf, as per the SA regulation.

Do I require a Relevant Agent if I have a Solar System that was installed prior to 28 September 2020?

No, only if you have a solar system installed after 28th September 2020.

Will I need to change my Relevant Agent if my solar unit can meet the dynamic export requirements?

Only if you choose to upgrade your solar installation to support flexible export control through an inverter, or if you want your solar unit to be capable of being export-limited. If you only want your solar unit to be capable of being remotely disconnected from and reconnected to a distribution network, you can still choose PLUS ES as your RA.

When will the system be disconnected and reconnected?

AEMO (Australian Electricity Market Operator) or the Government notifies PLUS ES to disconnect generation from the network, as the agent, we will complete the disconnect. In turn, once we are notified to reconnect generation, we will do so.

Who is responsible for making sure the system works an is capable of being disconnected/reconnected?

The solar installer is responsible for ensuring the system is installed and commissioned correctly to comply with the new regulation.

Will I need to exchange my meter if I change my Relevant Agent?

No, you will not need to exchange your meter if it’s already connected to your solar system. PLUS ES meter can continue to support providing data on your electricity generation and consumption. Your Relevant Agent can support flexible export control through your inverter or other technologies, eliminating the need for a meter exchange.

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