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Installer Support

Metering and Data Installer Support

Expression of Interest – Become a PLUS ES Installer or Solar Partner

The ASP and Solar Partner Service is the alignment between PLUS ES, the Retailers and ASP and Solar Partners to work together towards a market-leading meter installation service:

  • An optimal customer experience through a streamlined meter installation process.
  • A simple meter deployment process for end customers.
  • Free meter deployment training and accreditation.
  • Direct access to order PLUS ES meters.
  • A dedicated team that will help to get your work orders quickly and assist you on complicated multi-occupancy jobs.
  • PLUS ES Installer and Partner Portal a.k.a PartnerXchange as your one-stop shop to submit applications to multiple retailers.
Get Accredited
Find a PLUS ES Stockist

Partner with PLUS ES – Become an Accredited Installer or Solar Partner 

Join Australia’s trusted leader in smart metering and energy solutions. The PLUS ES Partner Program connects Authorised Service Providers (ASPs), solar companies and retailers to deliver a smoother, faster and more rewarding installation experience for you and your customers. 

Why partner with PLUS ES? 

Grow your business

Access installation work directly from leading retailers through our streamlined digital workflow. 

Simple, fast job management

Request, track and manage your metering jobs in one place – anytime, from any device. 

Free training and accreditation

We provide complimentary deployment training, technical support, and accreditation so you’re ready to go from day one. 

Direct access to PLUS ES meters

Order and manage inventory seamlessly through our PartnerXchange portal. 

Dedicated support team

Get help fast on complex jobs, multi-occupancy sites, or urgent work orders with our responsive local support team. 

24/7 portal access

Our PLUS ES Partner Portal (PartnerXchange) is your one-stop shop for applications, updates and reporting — anytime, anywhere. 

Ready to get started? 

Become an accredited PLUS ES Installer or Solar Partner today and start simplifying your metering work. 

Installer Enquiry Form

    Rapid Global

    PLUS ES uses the Rapid Global Contractor and Compliance Management system for service quality assurance and safety.

    Log into Rapid Global

    PartnerXchange

    Raise and track your metering requests through the Partner Portal.

    Log into PartnerXchange

    Meter Collection and Return

    1. Find a PLUS ES Stockist

      You can pick up our meters from an electrical store near you. To find a store near you, please click the button below.

      TLE Artarmon 02 9437 5844
      Haymans Ballina 02 6686 9121
      TLE Batemans Bay 02 4472 5733
      TLE Bathurst 02 6332 9500
      GO Electrical Belmont 02 4922 8200
      TLE Brookvale 02 9938 3516
      Haymans Cardiff 02 4953 6024
      TLE Caringbah 02 9526 7712
      TLE Castle Hill 02 9634 2666
      GO Electrical Charmhaven 02 4394 8600
      TLE Charmhaven 02 4393 9755
      TLE Chatswood 02 98823678
      TLE Coffs Harbour 02 6652 5333
      TLE Dubbo 02 6881 8300
      TLE Fyshwick (ACT) 02 6280 6933
      TLE Gosford West 02 4324 7555
      TLE Goulburn 02 4821 5200
      Haymans Maitland 02 4931 9434
      TLE Moss Vale 02 4868 1915
      TLE Oak Flats 02 4257 4011
      TLE Orange 02 6362 3200
      TLE Port Macquarie 02 6581 1522
      TLE Prestons 02 9826 0800
      TLE Smeaton Grange 02 4646 1099
      TLE South Windsor 02 4577 4955
      TLE Tamworth 02 6762 4003
      Haymans Tweed Heads 07 5524 4488
      TLE Wagga Wagga 02 6921 1833
      TLE Wollongong 02 4229 9377
      TLE Yamba 02 6645 8450
    2. Electricity Meter Shopfront

      Order electricity meters for direct delivery to your location via our Shopfront.

      Electricity Meter Shopfront
    3. Meter Return
      • If you are our accredited ASP or Solar Partner

        Please ensure the following Activesteam or PLUS ES-branded meter types are returned to the TLE stores within 10 business days of removal.

        1. Mk10E
        2. Mk10D
        3. Mk7A
        4. Mk7C

        All network meters or meters owned by other Meter Providers should be returned to their designated locations in accordance with the owner’s instructions.

        If you have identified any PLUS ES meters that are out-of-the-box faulty, please mark them on the box when you return the meter to TLE stores or advise the staff at TLE Stores so that they can record this information.

        Electricity Meter Shopfront
      • If you are an installer completing work for other Meter Providers

        Please ensure that all PLUS ES, Activestream, Ausgrid/TCA-branded meters removed outside Ausgrid’s Local Network Service Area are returned to Unit 3, 21 Enterprise Street, Cleveland, QLD, 4163 within 10 business days.

        1. Mk10E
        2. Mk10D
        3. Mk7A
        4. Mk7C

        Please return all Ausgrid and TCA-branded electronic meters that were removed inside of Ausgrid’s Local Network Service Area to the designated return locations as per Ausgrid policy.

        Ausgrid policy

    Installer Connect

    Please use the following numbers to contact PLUS ES:

    1800 775 341 – Installer In-field communication issue (NOC), Rapid Global support, accreditation and training, technical support and ASP Assist.

    1300 132 485 – For assistance with FieldXchange app IT issues.

    1300 760 626 – For assistance with CT metering and any other enquiries.

    Frequently Asked Questions

    How do I become an accredited ASP or Solar Partner?

    Please complete the Expression of Interest form. Our team will contact you once we have received your application.

    Which Australian Energy Retailers does PLUS ES work with?

    PLUS ES works with most major energy retailers and there are more than 50 of them!
    Installers can raise requests through the PLUS ES Partner Portal directly to major retailers. To check if you can submit an application to any other retailer your customer is already with, you can ask the retailer if they will raise the job to PLUS ES for you as per the customer’s Power of Choice. Alternatively, you can contact us if you need help getting through to the energy retailer.

    How do I download the FieldXchange App onto my mobile phone or tablet?

    If you are already accredited with PLUS ES to install meters and need help to log in to the FieldXchange App, please call Retriever Barking App Support on 1300 132 485.

    How do I download the PLUS ES Partner Portal to raise metering requests to Energy Retailers?

    PartnerXchange Portal is web-based and no need to download. If PLUS ES has already granted you access, you can use your email address to log in or reset your password. If you want to be part of the PLUS ES family, please complete the Expression of Interest form and we will help you get set up.

    I am a PLUS ES Accredited Installer. Do I have to use the PartnerXchange Portal to submit an application for my customer’s smart meter?

    No, you’re not required to use the PartnerXchange Portal—but we highly recommend it. Submitting your metering service request through the PLUS ES Partner Portal is the easiest and fastest way to get things moving. It allows you to lodge the application on your customer’s behalf, so you're ready to install the meter as soon as they are.

    If you choose to work directly with each electricity retailer, you’ll need to make sure they submit the job to PLUS ES with your correct installer details included in their paperwork.

    What if my customer does not want communications installed in their smart meter? What are the customer’s rights?

    Customers can contact their energy retailer to disable or re-enable communication to the digital meter; however, energy retailers may charge manual read fees.

    You can refer customers to the Smart Meters Frequently Asked Questions on the Australian (Government) Energy Regulator website.

    What if I need to arrange for a Current Transformer CT Meter to be installed?

    You can ask the energy retailer to nominate PLUS ES for the installation and coordinate with us.
    Once PLUS ES receives a Service Order for a CT Meter, one of our specialised technicians can coordinate the installation with you. Alternatively, you can Contact Us once you have raised the request to the retailer.

    Are Activestream Whole Current Meters the same as PLUS ES Meters?

    Yes. PLUS ES owns and maintains Activestream meters.

    Products and Services